Please follow these steps when receiving in freight from Concrete Technology. These steps will help ensure that not only do you have all your materials in good order but also that the correct parties are held responsible for any damages, shortages and/or mistakes. If you have any questions regarding this letter or need help when your shipment arrives, please call us at our office. Thank you for your cooperation.
1) DO NOT sign any paperwork from the delivery driver until all pallets have been inspected. No matter what the driver tells you, they cannot leave without a signed BOL from the receiver. You are entitled to make sure that your materials are received in good order. Furthermore, DO NOT let driver sign for, or make notes, of damages. Many drivers will tell you they will make a note or that they will tell their dispatcher but very rarely does that result in damages being noted. The receiver must note the damages on the BOL.
2) SMELL inside the truck as you start to unload. As we all know, most all of our products will either have a solvent odor or distinctive smell. If you notice any odor, make note that a leak is possible and plan to break down each skid and inspect for damage.
3) LOOK for visible damage on each pallet including dents, scratches, pokes, tilting, shifting, missing pieces etc. Also make note that all of our pallets ship with red and white striped “Tamper Evident Tape” all the way around and over the top of the pallet. Many pallet also ships with a yellow “Do Not Stack” cone taped to the top. Please check to see that the cone is still present and that the tape has not been broken. If the cone or tape has been tampered with, please break down the pallet and inspect each pail/box for damage.
4) COUNT the number of pallets as well as the number of total pieces (pails, boxes, etc.) and ensure that both numbers match the pallet and piece count on the BOL from the driver. If there is a discrepancy in either number, check what is received against what was ordered to ensure that all materials are received.
5) TAKE pictures of any damages or abnormalities with the pallet, no matter how small it is. Please email any pictures of damaged material to email@example.com. These pictures have proven vital in the claims process with the carriers. Even if the tamper tape has been broken or the cone has been removed but there are no damages, please send pictures to our order processing. We can use those pictures to work with carriers to prevent it from happening in the future.
6) NOTE damages and/or shortages on the BOL, handle damaged products and sign the BOL. If damages are present, there are two ways to handle them at the time of receipt of the shipment.
- a) DENY any unwanted damaged material. This can be done by denying the entire shipment or consolidating damaged materials and denying just those items. If you have issues with any products you can elect to decline receipt of those products, whether it is one gallon, one pail or a full pallet. If you are not comfortable handling it or selling it to your customers you can deny it and the carrier will return it to Concrete Technology Inc.
- b) ACCEPT the damaged products if you are in immediate need of them. Typically we only recommend this if the damage is not significant enough to affect the material (ie: Pails are dented, scratched, etc. but not leaking) and you have a customer waiting on the material. PLEASE still make note of the damage on the driver’s BOL before signing it and allowing the driver to leave. If dented and damaged pails are accepted and no note is made on the BOL, Concrete Technology Inc. is not liable for credits, discounts, replacements, etc.
7) REPORT any damages, discrepancies or issues to order processing (firstname.lastname@example.org) as soon as possible. Send pictures and details of damage and the BOL with noted damage and we will work quickly to correct any issues on our end. PLEASE NOTE: If concealed damages (dented, leaking, missing containers) are found after the driver has left, please report them to order processing immediately. Concealed damages must be reported within 24 hours in most cases for the carrier to accept responsibility for the damage. Again, pictures are extremely helpful, thank you for your cooperation and assistance. Any feedback on our products, processes etc. that our customers can supply to us is much appreciated. Our top priority is supplying all of our customers with the best products and service in the industry.