Finding People

Everyone I talk to seems to be very busy with their CTI business, plenty of work to do this summer and a backlog of jobs to complete. I keep hearing two things that seem to be keeping everyone from catching up. One, is the weather, which we can’t control, and the other is a tight labor market, which we also can’t control to some degree. The labor market is what I would like to comment on today.

The labor market is tight nationally, and I see no immediate improvement in that set of conditions. What do we
do to alleviate this? In talking to several Dealers and Distributors, I get some ideas that seem to generate some
longevity in hiring and retraining key employees. First of all, we have to find these people. Where do we do that?
Check with your friends and business associates and tell them you are looking for some good people to help grow
your business. Word of mouth is still the way to advertise your needs. Good people attract good people, just put the
word out. Check the local Vo-Tech school and let them know you are hiring. These teachers always need a business
for their students to go to after training. Check your local fire department, firemen usually work 24 hours on and 24 hours off and are looking for work on their days off. They are responsible people or they wouldn’t be firemen in the first place. Get about three or four firemen and you always have someone available when you need them.

Once you have found these key people, how do we retain them? A key to this is always money. You guys make good money on your CTI jobs. Thought about sharing those profit dollars with your installers? If the job is completed profitably and on a timely basis, a little bonus at the end of the week is not only appreciated, but is a seed to continue
with quality work on a timely basis. Thus, you have perpetuated the attitude and spirit of those who generate your livelihood. A win-win situation for everybody. Share the wealth is not something new, just ask Bill Gates.