Setting More Appointments

  • Prompt Response:
  • Respond to inquiries promptly. Time is of the essence, and a quick response shows professionalism and eagerness to assist.
  • Polite and Engaging Communication:
    • Be polite and engaging in all communications. Use a friendly and approachable tone to make potential clients feel comfortable.
  • Active Listening:
    • Listen attentively to the customer’s needs and concerns. Understanding their requirements allows your sales team to tailor their approach and solutions accordingly.
  • Educate and Inform:
    • Provide information about your products/services without overwhelming the customer. Focus on the benefits and how your solutions can meet their specific needs.
  • Value Proposition:
    • Clearly articulate the value proposition of your services. Highlight what makes your business unique and why the customer should choose you over competitors.
  • Appointment Scheduling Software:
    • Invest in a reliable appointment scheduling system. This makes it easy for customers to book appointments at their convenience and reduces the chance of scheduling conflicts.
  • Flexible Timing:
    • Offer flexible appointment times, including evenings or weekends. This accommodates customers with busy schedules and increases the likelihood of securing appointments.
  • Confirmation Calls/Emails:
    • Send a confirmation message before the scheduled appointment to remind customers and ensure they are prepared. Include essential details such as the date, time, and the name of the sales representative they will be meeting.
  • Follow-Up:
    • If a potential customer expresses hesitation or needs more time to decide, follow up with them in a respectful manner. This shows persistence and a genuine interest in their needs.
  • Use Positive Reviews and Testimonials:
    • Share positive reviews and testimonials from previous clients. This builds trust and confidence in your services, making it more likely for potential customers to agree to an appointment.
  • Professional Presentation:
    • Train your sales team to present themselves professionally. Dress appropriately, be punctual, and carry any necessary materials or samples to showcase during the appointment.
  • Clear Call-to-Action:
    • End every interaction with a clear call-to-action. Whether it’s scheduling an appointment, providing additional information, or confirming the next steps, make sure the customer knows what to expect.

Remember, building relationships is key in the home improvement business. A positive and professional approach during appointment setting can go a long way in securing new business and fostering customer loyalty.

**1. ** Organize and Track Leads:

  • Use a Customer Relationship Management (CRM) system to organize and track leads efficiently. This will help you stay organized and streamline the follow-up process.

**2. ** Respond Quickly:

  • Social media leads may have a short attention span, so aim to respond as quickly as possible. A prompt response shows professionalism and eagerness.

**3. ** Personalized Initial Contact:

  • Begin the follow-up process with a personalized message acknowledging their interest. Reference specific details from their inquiry or interaction to show that you’ve paid attention.

**4. ** Provide Additional Information:

  • Share additional information about your decorative concrete services. This could include brochures, project portfolios, customer testimonials, or links to relevant blog posts or videos showcasing your work.

**5. ** Ask Qualifying Questions:

  • Engage potential customers by asking questions about their specific needs and preferences. This not only helps you understand their requirements but also demonstrates your commitment to delivering a personalized solution.

**6. ** Schedule a Consultation:

  • If appropriate, suggest scheduling a consultation or site visit. This can provide an opportunity to discuss their project in detail, address specific concerns, and provide a more accurate estimate.

**7. ** Follow-Up Calls and Emails:

  • Regularly follow up with leads through phone calls and emails. Persistence is key, but be mindful not to be too pushy. Share relevant information and updates about your services.

**8. ** Offer Special Promotions:

  • Create a sense of urgency by offering limited-time promotions or discounts. This can incentivize potential customers to move forward with your services.

**9. ** Social Media Engagement:

  • Continue engaging with leads on social media. Respond to comments, answer questions, and share relevant content. This ongoing engagement helps build trust and reinforces your commitment to customer satisfaction.

**10. ** Client Testimonials and Case Studies:

  • Share success stories, testimonials, and case studies from satisfied customers. This can help build credibility and trust in your brand.

**11. ** Educational Content:

  • Share educational content about decorative concrete through your social media channels. This not only showcases your expertise but also helps potential customers make informed decisions.

**12. ** Referral Program:

  • Implement a referral program to encourage satisfied customers to refer others. Offer incentives such as discounts on future services for successful referrals.

**13. ** Feedback Collection:

  • Collect feedback from leads, whether or not they convert. Use this information to continually improve your follow-up process and the overall customer experience.

**14. ** Evaluate and Adjust:

  • Regularly evaluate the effectiveness of your follow-up strategy. Analyze metrics such as conversion rates, response times, and customer feedback. Adjust your approach based on the insights gained.

Remember to adapt this plan based on the specific dynamics of your decorative concrete business and the preferences of your target audience.

Finding good employees for your decorative concrete business involves a strategic approach to recruitment. Here are some effective ways to find skilled and reliable workers:

  1. Job Posting Platforms:
    • Utilize popular job posting websites like Indeed, Monster, and Glassdoor. These platforms attract a wide range of job seekers.
  2. Local Job Boards:
    • Post your job openings on local community job boards or websites specific to your industry. This can help you attract candidates who are already familiar with the decorative concrete field.
  3. Industry-Specific Websites:
    • Explore websites that cater specifically to the construction and concrete industry. Examples include or industry-specific forums.
  4. Social Media:
    • Leverage social media platforms such as LinkedIn, Facebook, and Twitter. Join relevant groups or forums where professionals in the construction and concrete industry gather. You can also post job openings on your company’s social media pages.
  5. Networking Events:
    • Attend local networking events, industry conferences, or trade shows. These events provide opportunities to meet potential candidates and establish connections within the industry.
  6. Collaborate with Trade Schools:
    • Partner with local vocational schools, community colleges, or trade schools that offer programs related to construction or decorative concrete. You may find graduates who are looking for employment opportunities.
  7. Referral Programs:
    • Encourage your current employees to refer qualified candidates. Offer incentives for successful hires through employee referral programs.
  8. Word of Mouth:
    • Spread the word within your professional network and the local community. Sometimes, personal recommendations can lead to the discovery of talented individuals.
  9. Online Job Platforms for Skilled Trades:
    • Explore niche job platforms that focus on skilled trades and construction jobs. Examples include Trade Hounds or Blue Collar Jobs.
  10. Recruitment Agencies:
    • Consider working with recruitment agencies that specialize in the construction industry. They can help you find candidates more efficiently, although this may involve additional costs.
  11. Create an Appealing Company Culture:
    • Develop a positive company culture that attracts and retains skilled workers. Showcase this culture on your website and in job postings to make your business an appealing place to work.
  12. Offer Competitive Compensation:
    • Ensure that your compensation packages are competitive within the industry. Skilled workers are more likely to consider job opportunities that offer fair and attractive pay.

Remember to thoroughly review resumes, conduct interviews, and check references to ensure you’re selecting candidates who not only have the necessary skills but also align with your company culture and values.

Congratulations on starting your own decorative concrete business! Advertising is crucial to attracting clients and building a strong customer base. Here are the first steps you should take to effectively promote your new venture. Remember, CTi has the ability to either assist you in these functions or complete them for you:

Develop a Clear Brand Identity:

  • Business Name and Logo: Choose a memorable name that reflects your services and create a professional logo. Consistency in branding is key.
  • Slogan or Tagline: Craft a catchy slogan or tagline that summarizes what sets your business apart. CTi uses both “Concrete Is Our Canvas” and “Bringing Design and Beauty to Concrete”

    Create a Professional Website:
  • Domain and Hosting: Register a domain name that reflects your business name. Invest in reliable web hosting.
  • Website Design: Hire a professional web designer or use website builders to create an attractive, user-friendly site. Ensure it’s mobile-responsive.
  • Content: Include essential information such as services offered, contact details, pricing (if applicable), and high-quality images of your work.
  • Search Engine Optimization (SEO): Optimize your website for search engines by using relevant keywords, meta descriptions, and regularly updating content.

    Establish an Online Presence
  • Social Media: Create profiles on popular platforms like Facebook, Instagram, and Pinterest. Share images and videos of your concrete projects. Engage with your audience and respond to comments.
  • Google My Business: Claim and optimize your Google My Business listing to appear in local searches.

    Develop a Marketing Plan
  • Identify Your Target Audience: Determine who your ideal clients are and tailor your marketing efforts to reach them.
  • Unique Selling Proposition (USP): Highlight what makes your decorative concrete business unique and better than competitors.
  • Budget: Set a realistic budget for advertising and marketing efforts.

    Online Advertising
  • Pay-Per-Click (PPC) Advertising: Consider running PPC campaigns on platforms like Google Ads and social media. Target keywords related to decorative concrete services in your area.
  • Social Media Advertising: Create targeted ads on platforms like Facebook and Instagram to reach potential customers. CTi’s Advertising Package, included in most Dealership packages, provides this type advertising to get your business up and running quickly.

    Content Marketing
  • Blog: Start a blog on your website to showcase your expertise in decorative concrete. Write informative articles about the benefits, design ideas, and maintenance of decorative concrete.
  • Video Marketing: Create video content, such as tutorials, project showcases, or client testimonials, to engage your audience.

    Networking and Partnerships
  • Local Networking: Join local business organizations and attend industry events to meet potential clients and partners.
  • Collaborations: Partner with local contractors, landscapers, or interior designers who may recommend your services.

    Online Reviews and Testimonials
  • Encourage Reviews: Ask satisfied clients to leave reviews on Google, Yelp, and other relevant platforms.
  • Case Studies: Showcase successful projects as case studies on your website.

    Measure and Adjust
  • Analytics: Use tools like Google Analytics and social media insights to track the performance of your advertising efforts.
  • Feedback: Listen to client feedback and adjust your marketing strategies accordingly.

    Remember that building a solid online presence and reputation takes time. Consistency and persistence in your advertising efforts are essential. As your business grows, you can expand your marketing strategies and explore new opportunities to reach a wider audience.

Why Use CTi?

Why Use Products From CTi?
Using products available from Concrete Technology Inc. (CTi) to coat your existing concrete is a smart choice for several compelling reasons:

  1. Durability: CTi offers a range of concrete coating products that are designed to withstand the test of time. These coatings are formulated to resist wear and tear, ensuring that your concrete surface remains strong and durable for years to come. This means fewer repairs and maintenance hassles in the long run.
  2. Aesthetic Appeal: CTi’s concrete coating products come in a variety of colors and patterns, allowing you to transform your plain, dull concrete into a visually appealing surface. Whether you want a classic, modern, or custom look, CTi offers customization options to suit your aesthetic preferences. You can choose from a range of textures and designs to enhance the overall appearance of your space.
  3. Protection: Coating your existing concrete with CTi products acts as a protective layer against environmental elements. It guards against UV rays, moisture, stains, and chemical damage, which can all degrade the quality of your concrete over time. By investing in a CTi coating, you are preserving the integrity of your concrete, ultimately saving money on costly repairs or replacements.
  4. Increased Property Value: A well-maintained and visually appealing concrete surface adds value to your property. If you plan to sell your home or commercial property in the future, a CTi-coated concrete surface can be a selling point, attracting potential buyers and commanding a higher price.
  5. Quick Installation: CTi products are known for their ease of installation, which can significantly reduce downtime for your project. Whether you’re applying the coating to a driveway, patio, pool deck, or any other concrete surface, CTi coatings can be applied efficiently, minimizing disruption to your daily life or business operations.
  6. Eco-Friendly Options: CTi offers eco-friendly concrete coating solutions that are low in volatile organic compounds (VOCs) and environmentally responsible. This commitment to sustainability aligns with modern environmental standards and demonstrates a dedication to reducing your carbon footprint.
  7. Expertise and Support: Concrete Technology Inc. has a network of trained professionals who can guide you through the selection and installation process. Their expertise ensures that you get the right product for your specific needs and that it is applied correctly for optimal results.
    In conclusion, using products available from Concrete Technology Inc. to coat your existing concrete is a wise decision that combines durability, aesthetic appeal, protection, increased property value, ease of installation, eco-friendliness, and expert support. By investing in CTi coatings, you can enhance the functionality and beauty of your concrete surfaces while ensuring their long-term resilience and value.

Why Start Your Own Business?

I understand that starting your own business can be an intimidating prospect, and it’s natural to have fears and feel apathetic about taking that leap. However, let’s explore why overcoming these feelings may lead to greater happiness and fulfillment than succumbing to them.

  1. Personal Growth and Fulfillment: Starting a business is a journey of self-discovery and personal growth. It forces you to step out of your comfort zone, acquire new skills, and face challenges head-on. This process can be incredibly fulfilling, boosting your self-esteem and confidence. The feeling of accomplishment from overcoming your fears can greatly enhance your overall happiness.
  2. Control Over Your Destiny: When you run your own business, you have more control over your professional destiny. You can make decisions that align with your values, work on projects that excite you, and create a work environment that suits your preferences. This autonomy can lead to a higher level of job satisfaction, as you’re not bound by the decisions of others.
  3. Financial Potential: While there are risks associated with entrepreneurship, there’s also significant financial potential. If your business succeeds, you have the opportunity to earn more than you would in a traditional job. Financial stability can alleviate many stressors and contribute to long-term happiness.
  4. Passion and Purpose: Pursuing your own business allows you to follow your passions and create a sense of purpose in your work. When you’re deeply engaged in something you love, it can bring immense joy and satisfaction to your life.
  5. Building Resilience: Overcoming fear and apathy through entrepreneurship can teach you valuable life skills like resilience, adaptability, and problem-solving. These skills aren’t just valuable in business; they can help you navigate challenges in other areas of your life as well.
  6. Community and Networking: Entrepreneurship often involves connecting with other like-minded individuals. Building a supportive network of fellow entrepreneurs can be incredibly enriching and can provide a sense of belonging and camaraderie that contributes to your overall happiness.
  7. Legacy and Impact: Building a successful business can leave a lasting legacy and make a positive impact on your community or even the world. Knowing that your efforts have contributed to something meaningful can be deeply fulfilling.
  8. Regret Aversion: Consider the potential regret of not trying. As you grow older, you may look back and wonder, “What if I had started that business?” Regret over missed opportunities can be a powerful source of unhappiness.
  9. Learning from Failure: Even if your business doesn’t succeed, the lessons you learn from failure can be invaluable. Many successful entrepreneurs faced setbacks along the way but used them as stepping stones to future success.
  10. Work-Life Balance: While starting a business can be demanding initially, it also offers the potential for greater work-life balance in the long run. You can design your business in a way that suits your lifestyle and priorities.

In summary, while starting a business may seem daunting, it offers numerous opportunities for personal and professional growth, financial stability, and a sense of purpose. Your fear and apathy may be holding you back from a path that could ultimately lead to greater happiness. Embracing the challenges of entrepreneurship and working towards your goals can be a fulfilling and rewarding journey.

Tips For a Successful Home Show

Participating in a home and garden show to sell decorative concrete overlays can be a great opportunity to showcase your products and services. To ensure a successful experience, consider the following tips:

  1. Prepare Your Booth:
    • Design an eye-catching booth that highlights your decorative concrete overlays. Use attractive signage and visuals to draw attendees in.
  2. Create Sample Displays:
    • Display actual samples of your overlays, including different colors, textures, and patterns. Allow attendees to touch and feel the materials.
  3. Educate Your Team:
    • Ensure your team is knowledgeable about your products and can answer questions about installation, maintenance, and customization options.
  4. Engage Attendees:
    • Train your staff to be approachable and engage attendees in conversation. Ask open-ended questions to understand their needs and preferences.
  5. Offer Demonstrations:
    • Conduct live demonstrations of the application process. Show how easy it is to transform a surface using your decorative overlays.
  6. Provide Before-and-After Visuals:
    • Showcase before-and-after photos of completed projects. This helps attendees visualize the potential of your products.
  7. Collect Contact Information:
    • Have a system for collecting attendee contact information. Consider offering a small incentive, like a discount or a chance to win a prize, in exchange for their details.
  8. Offer Show Specials:
    • Provide exclusive discounts or promotions to attendees who make purchases during the show. Limited-time offers can incentivize immediate sales.
  9. Network with Other Exhibitors:
    • Build relationships with other exhibitors who may offer complementary products or services. Collaborations can lead to referrals and cross-promotions.
  10. Promote Your Online Presence:
    • Have a strong online presence and make it easy for attendees to find you online. Use QR codes or social media links on your booth materials.
  11. Collect Customer Testimonials:
    • Display customer testimonials or reviews at your booth to build trust and credibility.
  12. Follow Up After the Show:
    • Don’t forget to follow up with leads and attendees after the show. Send thank-you emails, provide additional information, and offer to schedule consultations.
  13. Dress Professionally:
    • Ensure that your team dresses professionally and wears attire that represents your brand well.
  14. Be Flexible:
    • Be open to customizing your offerings to meet specific customer needs. Flexibility can make a difference in closing deals.
  15. Gather Feedback:
    • After the show, ask attendees for feedback on your booth and products. This information can help you improve for future events.
  16. Plan for Logistics:
    • Ensure you have all the necessary equipment, materials, and a well-thought-out booth setup well in advance of the event.
  17. Stay Updated on Trends:
    • Stay current with the latest trends in decorative concrete overlays to showcase your products as modern and innovative.
  18. Promote Sustainability:
    • If applicable, highlight any eco-friendly aspects of your products or installation processes to appeal to environmentally-conscious customers.

Remember that a successful home and garden show requires careful planning and a well-executed strategy. By following these tips and adapting them to your specific business, you can maximize your chances of success at the event.

Creating cost-effective video content for a concrete resurfacing business can help showcase your services and attract potential customers. Here are some budget-friendly ways to create engaging video content:

  • Smartphone Videos:
  • Use a modern smartphone with a good camera for recording videos.
  • Invest in a tripod or stabilizer for steady shots.
  • Shoot during the day for natural lighting, reducing the need for expensive lighting equipment.
  • DIY Tutorials:
    • Create step-by-step tutorials demonstrating the concrete resurfacing process.
    • Highlight safety measures and the tools/materials used.
    • Share tips and tricks to engage your audience and establish authority.
  • Customer Testimonials:
    • Ask satisfied customers for video testimonials.
    • Record their experiences, showcasing before-and-after shots of their projects.
    • Real customer stories can be powerful marketing tools.
  • Time-Lapse Videos:
    • Capture the entire resurfacing process using time-lapse photography.
    • Condense hours of work into a short, visually appealing video.
    • Time-lapse videos are attention-grabbing and informative.
  • User-Generated Content:
    • Encourage customers to share their project photos and videos on social media.
    • Repurpose their content (with permission) into promotional videos.
    • User-generated content adds authenticity to your brand.
  • Virtual Tours:
    • Showcase completed projects with virtual tours.
    • Use panoramic shots or 360-degree photos to create immersive experiences.
    • Virtual tours can be cost-effective and engaging.
  • Educational Slideshows:
    • Create informative slideshows explaining the benefits of concrete resurfacing.
    • Include statistics, infographics, and captivating visuals.
    • Share these slideshows on social media and your website.
  • Animated Explainers:
    • Use free or low-cost animation software to create explainer videos.
    • Simplify complex processes and concepts for your audience.
    • Animated videos can be highly shareable.
  • Video Editing Tools:
    • Invest in affordable video editing software like Adobe Premiere Rush or iMovie.
    • Edit your videos to enhance visual appeal, add music, and incorporate text overlays.
  • DIY Drone Footage:
    • If you have access to a drone, capture aerial footage of completed projects.
    • Drones can provide a unique perspective and showcase the scale of your work.
  • Reuse and Repurpose Content:
    • Don’t reinvent the wheel. Reuse and repurpose existing content into new videos.
    • Combine shorter clips into longer compilations or create highlight reels.
  • DIY Voiceovers:
    • Record voiceovers yourself to explain processes or add narration to videos.
    • Ensure clear and professional audio quality by using a quiet space and a good microphone.
  • Royalty-Free Music and Stock Footage:
    • Use royalty-free music and stock footage to enhance your videos.
    • Websites like Unsplash, Pexels, and Epidemic Sound offer free or affordable resources.
  • Promote on Social Media:
    • Share your videos on social media platforms like YouTube, Instagram, and Facebook.
    • Utilize relevant hashtags and engage with your audience to increase visibility.
  • Collaborate with Influencers:
    • Partner with local influencers or micro-influencers in the construction or home improvement niche.
    • They can help you reach a broader audience without a significant financial investment.

Remember to maintain a consistent brand identity across your video content and engage with your audience through comments and messages. Over time, this approach can help you build a strong online presence without breaking the bank.

Not So Slippery When Wet

CTi’s Hallmark System is a textured surface that is perfect for pool decks where you need a surface that is slip resistant. Easy enough on the feet to walk around comfortably but textured enough to keep your kids or anyone else from slipping when the surface is wet.

Warm and Inviting

CTi offers two ways to give your concrete that warm, inviting look that is perfect for indoor and outdoor concrete. The Acrylistain System is a water based color and coating system that can be custom installed to match your color needs. The Color Tone Classic uses dyed virgin acetone to provide your concrete with that warm, blended color feel.