One of the advantages the CTi product line offers is its ability to withstand harsh environments and not show the signs of wear and tear associated with concrete. One of the main elements of deterioration with concrete is spalling caused by moisture in the concrete expanding and pitting the concrete during the freeze/thaw times of year.
CTi Dealers can fix this problem during their preparation of the concrete and then provide a coating that keeps the problem from ever happening in the future.
As a small business owner, reputation means everything! It’s extremely important to establish and maintain a solid reputation in your local community. Be known as the local “Concrete Resurfacing Expert.” Know the competition in your area, and the products and services available to your potential customers. Keep up appearances, be honest, be professional and always be punctual for your appointments. Remember all the work involved to get those valuable appointments. If you must be late… call to reschedule.
Get the word out in your community about “who you are” and “what you do.” Try different things. Sponsor a Little League baseball team or become a contributing booster for local schools. Always continue to work on your reputation in the community. This will go a long way in building credibility with your customers. Another easy way to build your reputation and credibility is to speak at local public engagements. Take time to think about and research, where do local businessmen or home owners get together? What organizations are in your community? The local Chamber of Commerce will have information regarding Kiwanis Clubs, VFWs, Home Builder’s Associations, Home Owner’s Association, Garden Clubs, small business organizations, YMCA’s, etc. Join a few of your local organizations and ask to speak at more. All civic organizations need speakers for their luncheons and meetings. Most of us dread speaking in public. So, make it as easy as possible for yourself, come armed with as many visual aids as possible. Bring sample boards, portfolios, brochures, etc. Put yourself in a position to let the product sell itself. Essentially, you are building your network. Hopefully, the better your network the more credibility you will gain in your community. Remember, when speaking in public it’s okay to be nervous. Look at it as just another Home and Garden Show, but with a captive audience. Keep it simple, but make it fun!
A wise man once said, “actions speak louder than words.” So get the ball rolling and call your local Chamber of Commerce… find out who’s out there. If you don’t know who they are, they won’t know who you are!
Maybe you have a little extra time on your hands this holiday season and want to do some reading on running a business. Below are some titles we highly recommend, they range from general information on running a business to creating a vision to specific information on marketing, sales, etc. Enjoy the read:
The E-Myth Revisited – Michael Gerber
Sales for the Self Employed – Martin Edic
The Complete Guide to Finance and Accounting for Non-Financial Managers – Steven Finkler
Driving revenue is one of the pillars to a successful business. One of the main tools used by business owners is their marketing and sales model, the better an owner understands what it takes to drive the revenue needed to operate the business they want they can then work on improving the model.
An example is a typical CTi Dealership which works on the following model:
For every six leads generated by their advertising… They will have four appointments to meet with the homeowner… They will sell one of these four appointments on average.
As you can see, once you understand the basics you can work on improving things such as:
How can we generate those six leads for less money in advertising or How can we generate more appointments from the leads we are currently getting or How can we generate more sales from the appointments we are going on.
As you can see there are numerous ways to look at this model and find ways to improve it. Better marketing and sales leads to higher revenue generation and better profitability and is one of the key factors in being a successful business owner.